Automate repetitive tasks to spend more time where it matters most
Make it fast and efficient by handling routine work so your team can focus on essential tasks.
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The all-in-one multi-channel e-commerce platform for seamless customer service engagement
The platform you need to create a great customer experience.
Build powerful workflows to drive omnichannel conversations while staying personal
Let your team manage increased conversations and delight your customers through context-driven engagement.
Engage
Unify siloed conversations across your channels using one platform.
Automate
Save time answering questions with personalized responses.
Collaborate
Work seamlessly with different teams for faster customer resolution.
Support
Deliver customer support, and let your team focus on important tasks.
Analyze
Track your overall performance through simple insights to get better.
Integrate
Connect your exiting applications to support your engagement.
Engage
Make it easy for your team to streamline support across channels and focus on customer experience
The building blocks for cross-channel support experience that represents your brand.
Unify
Engage proactively with your customers across e-commerce platforms, live chat, bots, and social messaging.
Automate
Reply or follow up faster with custom bots, canned and personalized replies.
Qualify
Collect and prioritize information and channel them to the right team member.
Preview
See what your customers are typing to plan and respond in faster.
Optimize Engagement
Boost your interactions through the customer's journey.
Manage peak time
Gain control of your engagement even with increased chat volume.
Seamless Experience
Deliver a streamlined, personal and effortless customer experience.
Automate
Combine powerful workflows and automation to deliver personalised engagement
Automate workflows to save time for customers and your team.
Efficiency
Engage and assign conversations through intelligent routing.
Personalization
Personalise interactions to deliver an experience unique to your customers.
No-code automation
Build hassle-free workflows to organize, and prioritize conversations.
Canned replies
Save common answers to easily insert them into conversations.
Task management
Managing tasks has never looked this simple. Create tasks with the right level of informationand more
Simplify your task management and empower your teams to work efficiently.
Create Kanban boards to visualize the tickets that need to get done
Visualize your tasks on a board, and move through multiple stages in one space.
- Comments to clarify what needs to be done
- Task details to see which tasks require attention
- Multiple views to keep important task visible
Switch views
Switch between Kanban board or list to visualize work the way you want.
Set workflows
Streamline routine tasks with rules to automate your tasks assignment.
Spot bottlenecks
Identify where the bottlenecks are to prevent future backlogs seamlessly.
Context
Access context-driven activities within customer profiles to get the right information at your fingertips
Scale your customer relationships, not your contact records.
Tap into your customer data with every conversation for personalized engagement
Get complete customer context every time you engage in a conversation.
- Personalized interaction for better experiences
- Targeting and enrichment for each interaction
- Contextual engagement and interactive messages
Customer Profile
Manage your customer profiles and improve your visibility.
Personalization
See your customer’s interactions to deliver personal support.
Context-Driven
Build your engagement strategy based on visitor data.
Collaborate
Streamline internal communication and productivity to drive customer resolution a step forward
The workspace you need to make team collaborations straightforward.
Create workspaces for your teams, and solve customer inquiries faster
Collaborate, share updates and documents with different teams.
- Collaboration for challenging cases
- Create teams for multiple accounts.
- Simplify your work to deliver experience
Search
Search for messages, files and links across all accounts with ease.
Note
Add internal comments to clarify exactly what needs to be done.
Tasks
Create tasks and follow-up instantly to keep track of all your key priorities.
Files
Centralise, manage, and share your files for faster accessibility.
Support
Knowledge Base that makes it simpler to deliver good customer service
Let your customers find answers they are looking for smoothly.
Provide your customers with 24/7 support before they connect with your team
Things you need to launch help center articles for every website.
- Built-in SSL certification
- Customisable Knowledgebase
- Livechat integration
Articles and sections
Manage your articles to help your customers find what they need.
Insights and reports
Performance metrics to build a best-in-class knowledge base.
Multiple sites
Launch multiple Knowledge bases to support your business needs
Empower your team
Fully integrated knowledgebase to make support easy.
Analyze
Deliver actionable insights to recognize improvements for a seamless customer experience
Connect the dots and identify challenges before they become issues.
Get clarity on your customer interactions and team performance to know what works
Tap on your multi-channel customer interactions and team performance insights without losing the thread.
- Customer feedback simplified to track your SLAs
- Gain visibility on your best-performing teams
- Predict staffing needs based on chat metrics
Chat distribution
Identify chat density to trace the source for better resource allocation.
Chat volume
Track visitors’ and your teams’ productivity to increase satisfaction.
Source
Track your inbound languages and countries for better team planning.
Team performance
See chat volume, response time, and more to understand your workload.
Integrate
Save time and deliver proactive customer engagement by connecting your existing applications
Build a complete customer journey from the apps you already have.
Do more by connecting your tools to drive team efficiency and customer satisfaction
Seamless integration
Code-free integrations to boost your customer engagement through your existing applications.
Context supercharged
Connect your existing services to spend less time looking up information and switching between platforms.
Scale your customer service engagement
Easy to implement, use, and scale. Raincheck puts you in complete control of your engagement across multi-channel e-commerce platforms.
Engage
Messaging your way. Connect your messaging channels, and deliver seamless conversations your customers deserve.
Automate
Combine human interactions and the right dose of automation for a better customer delight.
Collaborate
Respond faster every time. Timely internal messaging means productivity and collaboration.
Analyze
Journey through key metrics. Track your performance and deliver what your customers deserve.
Integrate
Connect your existing applications to drive efficiency and productivity under one single platform.
Deliver
Scale your omnichannel engagement and keep the personal touch your customers deserve.
Connect Raincheck to your website
and begin delivering conversational customer experience
The platform you need to streamline your customer experience with ease.
- Free 30-day trial
- No credit card required
- Cancel anytime
